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Who is Itzel Ramirez? Amazon worker punches woman, 67, after being called a 'b***h'

Amazon worker Itzel Ramirez allegedly told the customer to check her 'White privilege', to which the woman replied, 'You don’t need to be a b***h about it'

CASTRO VALLEY, CALIFORNIA: A woman working as an Amazon delivery driver was arrested in Castro Valley after she repeatedly hit a 67-year-old woman questioning her for late delivery, authorities said.

While delivering an Amazon package, Itzel Ramirez, 21, was caught on camera physically assaulting a woman, 67, at the Vista Creek Apartments in Castro Valley, Alameda County, California, around 6 pm on June 3. The footage posted on social media shows the unidentified victim from Castro Valley appearing to say something to the driver after she dropped off the packages in front of the entrance.

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The victim, whose name was not released, is a tenant in the apartment complex owned by Doug Smith. Smith said that the victim received an alert on her phone saying that her Amazon package is delivered, but when she went to her apartment complex's lobby to retrieve that package, it was not there. According to Smith, the woman asked Ramirez where the package was. Ramirez is said to have replied that the package would be arriving soon. 

Smith said that the victim waited in the lobby for about 15 minutes. She then came back outside and once again asked Ramirez about the status of the delivery, according to Smith. "I believe the Amazon driver said something about 'your White privilege,' and my tenant said, 'You don’t need to be a b***h about it,' and she turned around and walked away," Smith told KTVU-TV. Ramirez then got so angry that she started punching the woman in the head and upper body, landing as many as 10 blows. Ramirez has claimed that she was acting in self-defense.

The footage retrieved from the cameras outside and inside the lobby of the building shows Ramirez push the woman up against the front entrance and continue to hit her. The woman is seen leaned over with her hands masking her head in an effort to defend herself. The victim reportedly suffered a broken nose and other visible injuries. Smith told KRON-TV that the victim is "too shaken up" to reveal her identity and describe her experiences to the press. Ramirez was jailed on $100,000 bail. She has been charged with two counts of elder abuse and battery involving serious bodily injury. Her arraignment is scheduled for June 7.

Amazon released a statement saying that Ramirez would no longer be employed by the company. "This does not reflect the high standards we have for drivers who deliver our packages. We take these matters seriously and this individual is no longer delivering Amazon packages."