Taco Bell manager sued for allegedly pouring boiling hot water on mother and child when asked to correct order
A lawsuit states that a Texas Taco Bell manager drenched a lady and her minor child with boiling hot water after they asked to have their order corrected. Brittany Davis and her daughter, who goes by the name of C.T., visited a Taco Bell in Dallas on June 17, and as a result, their lives have "forever changed." This led to the lawsuit, which was filed on July 13, Wednesday, demanding damages over $1 million.
The two had, before the alleged attack, asked for a $31 order correction, the lawsuit claims. The manager abruptly stepped in and suddenly poured a bucket of boiling water over C.T. and Davis' heads, shoulders, breasts, and legs, the lawsuit claims, instead of politely changing the order. This resulted in severe second- and third-degree burns on their bodies. The boiling water that drenched their garments on their bodies caused the two to "burn from the inside out," according to the lawsuit. "The store they believed would be a place of service and safety quickly turned into a place of horrors," according to the 19-page Dallas County lawsuit.
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Davis and C.T. had to go through the drive-through three times to acquire the right order, but Taco Bell employees wouldn't change it. According to the lawsuit, a staff member then let them into the locked dining area and shut the door behind them. After 10 minutes of discussion about Davis' and the girl's order, Taco Bell staff allegedly "became combative."
The two were then drenched in a "scalding bucket of water" by a female manager who had no part in the debate and had emerged from behind a counter. The door to the restaurant was still locked when Davis and C.T. attempted to leave. The lawsuit claims that they were able to escape just as the manager arrived back inside with a second bucket of hot water.
According to the lawsuit, "As this family was leaving the parking lot, a Taco Bell employee came outside the front door, laughing, clapping and taunting the family – adding insult to horrific injury." C.T. hurried naked into an emergency room after peeling off her clothes that were drenched in hot water and Davis began to have seizures as a result of the shock of the incident as they were on their way to a hospital.
According to the lawsuit, C.T. suffered severe burns to her face, chest, legs, arms, and stomach while Davis, of Dallas, had at least 10 seizures and deep burns to her stomach and chest. "When C.T. was released home from the hospital, her mother had to remove all mirrors from the walls, as C.T. could not bear to see her own face," the complaint states. "The burns to the rest of her body caused her skin to bubble the size of softballs."
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The parties cited as defendants in the case include Yum! Brands, Taco Bell Corp., Taco Bell of America, North Texas Bells, and the two anonymous workers known only as John Doe and Jane Doe. Attorneys for the victims are asking for more than $1 million in damages from these defendants. Paul Grinke and Ben Crump are the victims' attorneys.
The lawsuit charges the defendants of violating their responsibility to exercise ordinary care by failing to protect or take into account the welfare of their consumers. The two employees are also accused of carelessness on the part of the defendants. The lawsuit also accuses the corporations named in the lawsuit of engaging in careless recruitment, training, retention, and supervision of employees. According to the lawsuit, the defendants owed it to their customers to employ safe, qualified workers, enforce safety policies and procedures, and take action to control their workforce. The lawsuit claims that this Taco Bell and the neighborhood block have a history of criminal conduct that has injured customers physically.
The Dallas Morning News said on July 18, Monday a judge ordered the Taco Bell outlet to preserve and send over images and video taken inside the restaurant at the time of the incident. It is unknown whether any arrests have been made.