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Parents horrified after Qantas moves their 13-month-old baby girl to different flight WITHOUT them

Stephanie and Andrew Braham accused the airline of negligence and claimed they had to spend 20 hours sorting out the problem

Parents of a 13-month-old child have shared their airline horror story and it is one for the books. It seems their baby girl was shifted to a different flight without them by Qantas Airways. Stephanie and Andrew Braham accused the airline of negligence and claimed they had to spend almost a day sorting out the problem. As per reports, the family was in Rome when they were notified that their return flight to Australia was rescheduled.

However, their misery began when they found that their toddler was assigned to a different airplane than theirs. And not just that, they reportedly had to spend 20 hours on hold to contact Qantas’ representatives before the matter was resolved. Speaking with Australian breakfast show ‘Today’, Stephanie said, “They said they hadn’t done anything wrong because they did book her a ticket. Initially, they denied any liability. That’s Qantas. We spent 20 hours, 47 minutes and 13 seconds on the phone to Qantas over a 24-hour period, and over 55 separate phone calls, before they finally agreed to book us on new flights home.”

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Their new booking date was apparently fixed 12 days later than their actual departure, forcing them to spend extra money on accommodation and food. The couple said that there are “worse places to be stuck”, before Andrew stating: “We're seething. I'm meant to be home. Hopefully, in 13 days, eventually we will. I don't think we will really feel assured until we get on that plane and the plane is in the air at this stage.”

More recently, The Independent contacted the pair, who still had a few more days to spend in the Italian capital. Stephanie told the publication, “Qantas finally reached out this morning (a week after we first contacted them). They offered to compensate us $200 AUD (£115) per night for accommodation, but that only covers a fraction of the additional expenses we’ve incurred.”

Meanwhile, in a statement to Daily Mail Australia, Qantas’ spokesperson apologized to the Brahams and blamed a “backend administrative error” between the airline and partner KLM  for the issue. They added: “We are reaching out to the family to provide support and will provide reimbursement for their accommodation.”

However, it’s not the first time the airline has found itself embroiled in a controversy, especially after Alan Joyce became the CEO. Another mother reportedly shared on Reddit that “Qantas just booked my three year old onto a different flight to me (his Mum). Is there any end to their incompetency? Currently on hold trying to fix this farce.”

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Multiple angry flyers have even started using a new term “Joyced” on the internet to attack Qantas and its leader. Some of the tweets by frustrated passengers are, like “cannot believe so many people have been screw over by qantas that #Joyced is an actual thing 😭 i thought we were just unlucky to have so many things go wrong on our flights but no, that’s just qantas,” “Just got #Joyced at Perth Airport, 1 hour after the flight landed and still waiting for my bag, @qantas , got to love how well the priority tag and platinum e tags work so well when the leprechaun sacks everyone,” and “My flight just got totally #joyced I.e cancelled for ‘operational reasons’. Aka it wasn’t full so they are maximising returns over customers again.”