Mother, one-year-old son suffering from genetic skin condition kicked out of American Airlines flight over 'rash'
Jordan Flake and her one-year-old son Jackson were not allowed to take an American Airlines flight citing a rare, genetic skin disease that the mother and son suffered from
A woman and her one-year-old son, who suffer from a rare genetic skin condition, were thrown off an American Airlines flight for not having a letter from the doctor.
Jordan Flake, a resident of South Carolina, wanted to visit her military husband with her infant son before he was deployed. She was supposed to board a flight from El Paso, Texas, to Dallas with her one-year-old son Jackson, to meet her husband Chris Flake. However, the mother and son were removed from the flight on Thursday after boarding.
Flake alleged that this was because of their rare skin disease. The mother and son suffer from a disease, Ichthyosis — a genetic condition characterised by dry scaly skin, which affects more than 16,000 babies a year.
In a Facebook post, Flake wrote, "Jackson and I were just discriminated against...big time! We boarded our American Airlines flight where everyone smiled and talked to Jackson. Before take off, a man [possibly a crew member] came up to my row and asked the two men sitting next to me to get up. He then quietly asked me about “my rash” and if I had a letter from a doctor stating it was ok for me to fly."
She also said that the crew member went to the front of the plane and found the condition on Google. He went on to explain to Jordan that she and her son couldn't take the flight.
Jordan said an employee helped her get her bags and Jackson. "He talked to the pilot as we were getting off. The pilot seemed ok with it, but the flight attendant rudely said (without even acknowledging me) 'Well, she doesn’t have a letter from a doctor, so...'"
She said her issue was "with the crew, not the airline employee". "He was called by the crew to remove me from the plane. He was very helpful and mad about the situation. He tried advocating for me!", she wrote.
The employee who helped out of the flight also booked a hotel room for Jordan and the baby, and also booked a flight in a different airline for the two of them. Jordan also spoke about handling the unexpected situation, and wrote, "I had to make unexpected childcare arrangements for my daughter at home and I am having to get a ride to the store to get our lotions and some clothes for tomorrow."
In conclusion, she said, "I have never been so humiliated in my life! I have emailed them and am waiting for a reply. Happy Rare Disease Day! Quit being ignorant and take the time to listen to people! I shouldn’t have to explain myself."
According to Fox, the airline released a statement in which they said, "Our goal at American Airlines is to create a welcoming environment for all of our customers. We sincerely apologize to Ms Flake and her son for the experience they had yesterday, and our team has begun an investigation into the matter. Our Customer Relations team has already spoken to her directly and upgraded them on their flights."