What caused internet outage? Amazon, HBO Max, Airbnb, FedEx among affected websites
There was a worldwide internet outage across different apps and websites. According to reports, much of the internet stopped working. Airlines including Delta, online stores such as Amazon, streaming services such as HBO Max and a range of banks were unavailable due to the problem.
Akamai Technologies, which is a global content delivery network, cybersecurity and cloud service company and provides web and internet security services tweeted that they're experiencing a service disruption, which might be the cause of the internet outage. The statement said, "Akamai is experiencing a service disruption. We are actively investigating the issue and will provide an update in 30 minutes." Akamai later tweeted, "We have implemented a fix for this issue, and based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated."
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Akamai is experiencing a service disruption. We are actively investigating the issue and will provide an update in 30 minutes.— Akamai Technologies (@Akamai) July 22, 2021
According to reports, the outage is reported at multiple major US companies including Airbnb, FedEx, Delta Airlines, and HBO Max, UPS, Playstation Network and many more. Other sites which are affected include Steam Newegg, LastPass, Charles Schwab, Akamai Ally, Discover, Draftkings, the McDonald's app, Expedia, Concur, Google, JP Morgan Chase, and Groupon. Local outlets reported that multiple US states have reported a vast 911 outage along Eastern Coast. The affected states include Charlottesville, Virginia, where Rockbridge County Fire-Rescue and Emergency Management confirmed there was a multi-state 911. Reportedly, community members there were requested to call (540) 572-4200 or text 911 in case of an emergency.
Meanwhile, at 12.10pm ET, it was reported that the US SEC website and company filings page also faced similar issues with an internet outage. Akamai Technologies Inc in Cambridge, Massachusetts, noted an internet outage with their global content delivery network's Edge DNS service. Akamai said in their blog, "We are actively investigating the issue. If you have questions or are experiencing impact due to this issue, please contact Akamai Technical Support. In the interest of time, we are providing you the most current information available, which is subject to changes, corrections, and updates."
It is important to note that not just US agencies and companies are affected by the outage. A French outlet called 'franceinfo' reported that their app and website are inaccessible in a Twitter statement, around the same time as the internet outage was reported in America. Their statement said, "Due to a technical problem, our site and our application are unavailable. Our technical teams are mobilized to restore the situation."