British Airways passenger's dream holiday is ruined after he finds his business class seat drenched in urine
The urine-soaked seat forced Andy Vicary to sit away from his wife and destroyed his Armani trousers, and he wants more than just 40,000 air miles that British Airways gave him
A man's dream holiday to Jamaica was shattered after he sat down in his business class seat on a British Airways flight and found it was soaked in urine.
52-year-old Andy Vicary settled down with a glass of champagne beside his wife for a 10-hour flight to Kingston, Jamaica and was excited about the trip. However, he felt damp underneath him soon after and realized his seat was drenched in urine, ruining his Armani trousers which cost £150 ($195) a pair.
For the rest of the long haul flight, Vicary, who hails from Gloucester, was forced to move several seats away from his beloved wife. He plans to take British Airways to a small claims court saying the incident ruined his £5,000 dream holiday, Daily Mail reports.
Vicary, who found the ordeal 'disappointing and disgusting', said: "We were on board the plane and made our way to our seats and so I sat down with a glass of champagne and thought this is brilliant. Then, I noticed that the pillow that I was sat on was a little damp and I stood up and then so were my trousers. I turned the pillow over and you could see that the pillow and the entire seat was saturated in urine. The cabin crew tried to take the seat cover off and it was disgusting as it had soaked right through.
"I had to move seats and I was not able to sit with my wife for the flight which was really disappointing as well. The cabin crew put my trousers in a plastic bag, but I was not able to wash them on holiday as there were no clothes washing facilities.
:So when I got back I just had to throw them in the bin. We traveled to the resort in Kingston and quite a few of the people that were on the flight with us were also staying at the resort. The whole holiday I had people coming up to me to ask me questions about what had happened."
That said, British Airways has offered Vicary 40,000 air miles in the form of an apology.
The disgruntled flyer added: "The lady at British Airways who dealt with the complaint was very nice and everything but I really do not think that they were right to offer me air miles. For me, it just didn't seem enough to compensate what had happened. But as CEDR [Centre for Effective Dispute Resolution] were then dealing with the complaint from then on, they eventually deemed British Airways had offered a sufficient amount of compensation."
The adjudicator deemed the offer from British Airways to be fair despite Vicary's distressing and uncomfortable experience.
A spokesman for the airline said: "We apologized to Mr. Vicary, moved him to another seat and offered him and his wife enough Avios for an upgrade to business class the next time they fly with us. The independent dispute adjudicator CEDR found that we acted fairly and reasonably in this case and dismissed the claim against us."
Having said that, Vicary feels he deserves more compensation and hasn't given up as yet. He said: "The decision was just wrong. I walked past the courts the other day and I am going to take this to the small claims court to see if anything else can be done."