Pregnant woman forced to lug her shopping up two flights of stairs after delivery driver refuses to help
The footage, which was posted to Facebook along with images, shows the driver taking out all the items and leaving them at the bottom of the stairwell
A heavily pregnant woman was forced to carry "£200 worth of her monthly supplies" up two flights of stairs because the Asda driver refused to help her out. Amy Natasha Botten, a mother-of-one from Feltham, west London, said that she did not have any other choice but to leave her young son crying alone in the apartment as she went all the way down to the ground floor to pick up all her groceries, the Dailymail reported.
In the video footage that has emerged, one can see the woman catching her as she walks down the stairs confronting the driver who blatantly refused to deliver the items to her doorstep. The footage, which was shared on Facebook along with images, shows the driver taking out all the items and leaving them at the bottom of the stairwell.
Botten can be heard confronting the man, as her son's cries can be heard in the background. "Can you not help me with this last little bit because my little boy is up there crying his eyes out?" The driver then casually responds: "I'd rather not." A stunned Botten can then be heard asking: "You'd rather not? But this is your job."
The furious mother then asks the man why none of the items were inside any bags in spite of her asking for them to be put into bags when she placed the order. The driver looks like he shrugs his shoulders and tells her "no more bags." She asks him again: "Can you not hear my little boy crying his eyes out?" The driver, who can be heard speaking in broken English, points to all the groceries on the floor and says: "Little, no problem. But this."
He starts packing up the pallets and begins to wheel them away when Botten asks: "Can you not be a decent person? I am heavily pregnant. You are just going to walk off and leave me with this now? Thank you so much for your help." The man just turns around and leaves without saying anything else.
After Botten posted the video of her experience on Facebook, she wrote: "This shouldn't be happening to anyone, bad health, lonely and elderly, disabled, pregnant!! It should NOT BE HAPPENING. It's called HOME delivery. I just had to carry £200 monthly shop up two flights of stairs alone, pregnant with pelvic problems. No choice but to leave my son on his own crying. Feltham Asda gave me a bottle of champagne and some flowers and couldn’t apologize enough for the driver not doing his job. (No I won’t be drinking it, and no I didn’t record this for compensation)."
The video has since launched a fury of online reactions from users who have called it "disgusting" and have all demanded that the Asda driver is fired. One user wrote: "He hasn't done his job properly he should have helped her as part of his job. Deliver to Ur door not make a pregnant woman struggle whilst her other child cries. He should lose his job for that. Giving Asda and people a bad name. Unreal! Do it job and do the decent thing."
A spokesperson for Asda said in a statement: "We always try to offer our customers great service but clearly we got it wrong on this occasion and we are truly sorry. We have offered our full apologies to Ms Botten and are in contact with her to try and make amends."