Family left 'utterly horrified' with resort's attempt to pay birthday tribute for couple's late son
Alex's godmother Karen Baker wanted to surprise his parents by decorating their room with balloons and cake as they planned to celebrate the deceased's boy's birthday
A couple was left "horrified" after hotel staff created an effigy of their dead son in a misguided attempt to pay tribute to them.
Karen Baker wanted to decorate a room at a Jamaican resort for her friends Faye and Andrew Stephens, whose son Alex died in 2014, so she arranged workers at the resort for the job. But to her horror, she was met by the sight of a body made out of clothes lying on the hotel bed, which left her "sweating and shaking". In response, TUI UK compensated the family with a full refund for the "misunderstanding", BBC reports.
TUI refunds holiday for 'horrifying' dead son tribute https://t.co/tc2A1rY6yJ pic.twitter.com/PbNLPekXOW
— BBC London News (@BBCLondonNews) December 7, 2018