Hispanic Taco Bell worker refuses to take order from an English-speaking customer saying she doesn't understand the language
Alexandria Montgomery decided to film the incident after she was denied any service at a Taco Bell drive-thru located in Hialeah, Florida
A Hispanic Taco Bell employee was fired after she was caught refusing to serve a customer. The employee claimed that she did not speak English and therefore was unable to take the order.
The customer, Alexandria Montgomery, decided to film the very moment when she was denied any service at a Taco Bell drive-thru located in Hialeah. The server was clearly on camera when she was refusing to serve the customer. In the clip, Montgomery interacts with the employee Luisa who was the general shift manager.
The clip starts off with Montgomery saying, "Do you have a manager here?" Luisa replies in Spanish, "She is in her house sleeping". She also adds that no one else in the building speaks English and asks Montgomery to move on. Montgomery is amused and annoyed, and says, "Nobody here speaks English? So you can't take my order? But I want to order food!"
When Montgomery does not budge, Luisa closes the drive-thru window and locks it. "She's telling me I can't order because she doesn't speak English. Who's wrong?" Montgomery continues. Luisa then warns them that she will call the cops, and two other employees approach the window to re-assure Montgomery that no one speaks English.
"Can you move, please? I have an order behind you. There is no one who speaks English," Luisa says in the clip. "This is America. Y'all don't take over the whole population! She doesn't want to help me because she don't speak English but you know the menu so you know what I'm talking about. If I say I want number six on the menu... You don't just completely shut me out because you don't speak English. That's not fair."
"This incident happened Wednesday night around 10:30 pm. I contacted the manager and, after explaining to her what happened, all she did was apologize and say thank you and the call was disconnected," Montgomery told the El Nuevo Herald.
As reported by DailyMail, Taco Bell issued a statement which read, "This does not meet our customer experience expectations. We have worked quickly to resolve with the customer to ensure this doesn’t happen again. The individual no longer works for the brand".
The video clip went viral after Montgomery had put it up on social media. "Luisa was fired today. Luisa isn’t even her real name lol. She was the general manager on that shift," she wrote.