Taco Bell drive-thru employee refuses to serve deaf customer saying 'it's against company policy'

The deaf man's mother, Becky Burch, posted the now-viral video on Facebook on January 2 and the Taco Bell the outlet in Ohio has since fired the employee and is 'retraining' staff


                            Taco Bell drive-thru employee refuses to serve deaf customer saying 'it's against company policy'

An employee at Taco Bell has been fired after a video showed him refusing to serve a customer who was deaf when the man tried to order at a drive-thru outlet in Ohio. The deaf man's mother, Becky Burch, posted the now-viral video on her Facebook profile on January 2 showing her son getting more and more agitated as he was trying to place his order at the outlet in Kettering. 

The Daily Mail reported that the furious mother could be heard in the video, "This is my deaf son getting discriminated against in the Taco Bell drive-thru on Dorothy Ln in Kettering." The video has been shared more than 17,000 times so far.



 

Burch continues: "He was trying to show them his order and they told him it was against company policy to take his order that way. Really? Pretty sure the ADA would say otherwise. Uneducated people."

The video shows Burch's son trying to show the cashier his phone which had the order on it. The cashier can then be heard telling her son, 25-year-old Brandon Burch, that it was "against company policy. I can't do it." The employee then forcefully says again that he "can't do it" and that he will "call 9-1-1" if Brandon doesn't move his car.

The employee then says: "You want me to call police? Because we can't take it and you're also not allowed to record me."

Brandon told Fox 19 in an interview that the cashier was determined to make a mockery out of him. He said: "And those people were making fun of me and mocking me."



 

Brandon's girlfriend, who is also deaf, was the one who filmed the video. The couple was in line at the drive-thru for three minutes trying to get the food. Signage at the Kettering location says: "Customers with hearing or other disabilities please pull up to the next window for assistance."

Burch said that the reason she shared the video was so that she could "educate" others and Taco Bell has responded saying they plan to make all the staff at the Kettering location go through training.

The company said in a statement: "Taco Bell has a fundamental policy to respect all of our customers and employees, and we are committed to maintaining an environment free of discrimination or harassment. The franchise owner and operator of this location have investigated this situation and the team member no longer works for their organization. All team members at this restaurant are being retrained by the franchise owner on their policies."