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American Airlines boots out woman with mask with holes for calling attendant 'b***h' in viral video

'It’s not going to happen,' the American Airlines gate agent told the woman, refusing to let her back on the flight

A woman was removed from an American Airlines flight after she called one of the flight's workers a 'b***h' over a mask dispute. 

The incident took place on a flight from Dallas/Fort Worth International Airport to Miami on July 17. Christopher Freeman, who recorded the aftermath of the incident in a video that went viral on TikTok, said that things got heated after a flight attendant had questioned the woman about her mask, which had holes in it. The woman apparently cussed out loud at the attendant and that was when she was escorted off the flight. In the video, an American Airlines gate agent was seen explaining to the woman why she was being denied back on the flight despite her repeated pleading. 

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“You called my employee a b****, completely uncalled for and inappropriate,” the agent said. “We don’t tolerate that crap with us at all. You can find another carrier to fly, I’d suggest (taking) Spirit (Airlines).”

American and other airlines are currently operating under a mask mandate, as their corporate policy as well as directed by the Biden administration, and the employee said that the woman took off her mask after being told to wear it. When the woman attempted to deny her use of profanity, the gate agent warned, ''Don't lie. You already did that once, when you took your mask off and put it in your pocket. If you don’t want to follow the federal mask mandate and then call my employee a vulgar name, it’s not going to happen," refusing to let the woman back on the flight. 

American Airlines did not provide many details on the incident but did provide the following statement: “We expect our customers to comply with our policies and treat everyone with respect when they choose to travel with us, and we take action when that is not the case,” an airline spokesperson said. 

'Spirit is tired of catching strays'

The clip also found its way to Twitter, where it drew tons of reactions from people. While many of the users could not stop praising the American Airlines gate agent for handling the situation well, others chose to troll Spirit Airlines because of the employee's comments. "Stop being disrespectful to people who serve you!!! Salute to this man!!!" one of them said while another wrote, "When he suggested she fly Spirit he basically told her to k*ll herself" A third quipped, "She tried...standing outside with that bag not feelin herself anymore, realizing that she isn't as entitled as she thought she was. How long before the tears?"

The next remarked, "I know spirit is tired of catching strays on a DAILY basis." A commenter tweeted, "Rare boss standing behind his employee we don’t see enough of this." Another commented, "I wish I had a manager who would have my back like this." One more noted, "This manager’s comments are terrific. He is professional, calm, patient and maintains boundaries no matter what this woman tries to throw his way. American needs to give him a commendation."