7-year-old girl hospitalised with a bad infection after she got her ears pierced at Claire's
The staff at Claire's pierced Lily Nisbet's ears and sent the mother-daughter duo home with its three-week Rapid After Care Cleanser
A 7-year-old girl was hospitalized recently after getting her ears pierced at one of Claire's stores last month, it is reported. Lily Nisbet's mother said that the doctors at the hospital had to dug the earring out of her daughter’s ear with a scalpel after it got stuck under her skin, reports People Magazine.
Suzie Nisbet was quite the excited mother, for she was taking Lily to get her ears pierced before the start of the school year. She took her to Claire’s in Harlow, Essex, on August 1. The staff at the store pierced her Lily's ears and sent the mother-daughter duo home with its three-week Rapid After Care Cleanser, which is something they give out expecting it to heal the piercing and allow for an earring change in less than one month.
“She was very proud of them and loved showing them off,” Suzie said of Lily and her new piercings. “I was told that with this particular solution they would be healed within three weeks. I did think it was quick, but I didn’t question it as Claire’s is a reputable store and I trusted them. We regularly cleaned it as we’d been told to and it looked absolutely fine, no sign of infection at all.”
However, on August 22, about three weeks after the piercing, Lily changed her earrings, and Suzie could see that her daughter's ears were perfectly healthy and that there was no sign of infection or redness. But a few days later, Suzie and Lily noticed discharge coming from the little girl’s ears.
“I woke up one morning and my ear started to feel like it was vibrating, it felt really sore and yucky. It was really painful, it was hot and sore,” Lily recalled. When her mother checked on the new earrings, she saw that the back of her right earring was nowhere to be found.
“We didn’t think it was possible for the back to get stuck in her ear due to the size of it and searched her bed to try and find it. I couldn’t push the earring back or forwards, it was absolutely horrible,” Suzie recalled. “She was screaming every time I tried to remove [the earring] at this point I didn’t realize the back was still in there, I thought the lump was an infection.”
Soon a friend of Suzie's, who also a nurse, took a look at Lily's ear and learned that the back of the earring was stuck under the little girl’s skin. “I felt absolutely terrible, so guilty, as I’d spent three days trying to tug it out,” Suzie said.
Once Suzie realized the gravity of the situation, she rushed her daughter to the emergency room at Princess Alexandra Hospital. The doctors there numbed Lily’s ear but had to struggle to remove the earring piece from under her skin.
“At that point, they said it was too embedded and that she would need to use a scalpel. Those 20 minutes felt like four hours, it was so traumatizing for us all,” Suzie recalled. “When the needle went into her ear it obviously really hurt her as it was so sensitive and she screamed out. She was then properly crying too, it was horrendous.” Suzie added: “It was horrific watching her go through such agony.”
Fortunately, the doctors were able to remove the earring from Lily's ear and bandage it back up, but now, her mom is speaking out against Claire's, claiming that three-weeks is hardly any time for ear piercings to heal.
“This was bad advice given by a name I trusted. I don’t know why they are pushing the three-week healing process guidelines. A piercing is a wound and needs at least six weeks to heal,” she said. “I feel very disappointed in Claire’s Accessories – we were such good customers but not any more.”
Although Claire's did not directly give any statement regarding the issue, a spokesperson told media outlets: “Our piercing procedure and all of our piercing instruments, supplies, and earrings are designed to promote the safest and most hygienic piercing experience. The rapid after care lotion is dermatologist and pediatrician tested for the effective care of the pierced ear."
"Three weeks of use is an appropriate and approved length of time. The Rapid lotion is safe and allergy tested and its soothing formula is skin friendly. If undue pain, swelling, redness occurs at any time, seek medical advice immediately. Do not remove studs before the relevant medical advice."